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Customer Support Agent

Job Description

Your key responsibility is to support the growth and performance of our enterprise customer accounts, measured by increasing monthly recurring revenue, ticket share growth and feature adoption. This sales-oriented role is a 50/50 blend of account leadership and tactical execution, and is a key relationship to the customer account.



- Lead and own the growth and performance of customer accounts via developing and executing account plans

- Effectively use company resources, the leadership team and industry data to influence and drive desired decision making in accounts

- Cultivate customer champions, reference customers and case studies

- Run regular meetings with customers to define and track growth and performance

- Work with product team to gather requirement definition and design enterprise product



- 2+ years experience in a direct client facing role with a leading enterprise SaaS company

- Effectively aggressive - demonstrable experience leading clients to define goals and execute a mutually beneficial strategy

- Strong presenter and communicator with experience presenting to executives

- Technically savvy - strong understanding of helpdesk platforms such as Oracle, Zendesk or Salesforce a plus

- Understanding of Artificial Intelligence and business applications also a plus

- Data driven - highly analytical and strong business acumen, able to build supporting business models

- An energetic and inspiring team player and a strong drive to win

- Infectious enthusiasm

- Sales or client management experience highly preferred

- BA / BS degree

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