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Chief Operating Officer

Yalo offers a conversational AI platform that helps businesses provide customers delightful experiences on their favorite messaging apps – Facebook Messenger, WhatsApp, and WeChat. We are in a rapid growth stage, where we need to move fast while consistently delivering a high quality service. As Chief Operating Officer (COO), you will drive Yalo’s ability to effectively and massively scale while delivering on our unwavering commitment to software that dramatically improves customer experience. Your role could be described as a chief “execution” officer. This is a full-time position based in Mexico City with global travel required.


  • Own the execution of the company’s strategy, defined in partnership with the CEO and team leads. In doing so, work with everyone cross-functionally to ensure the organization is set up to effectively meet its targets.
  • Anticipate operational challenges inherent to our stage, scale, and industry, proactively designing and executing strategies to address them successfully; identify critical failure points and do whatever it takes to fix them - long term. 
  • Create essential processes and implement best practices so that the company operates efficiently and with great agility towards achieving its mission.
  • Manage key vendor relationships to ensure our ability to scale across different countries. 
  • Secure whatever necessary resources the team needs so that everyone can be doing the best job of their life at all times.
  • Provide ongoing visibility to company performance, by doing things like monitoring KPIs and managing the scope of OKRs. 

Required skills and experience:

  • Proven experience successfully scaling technology company operations; wee don’t care about years of experience; we do care about the ability to achieve results in a high growth, scaling environment.
  • BS/MS in computer science, science, engineering, humanities or related field; we are looking for analytical capabilities and highly structured thinking.
  • Entrepreneurial track record: You must be self-starter and have a track record of getting things done.
  • Equal ability and comfort with thinking big picture while managing the details.
  • Strong communication and presentation skills (i.e., ability to communicate complex concepts in a simple way).
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