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Bilingual Customer Service Representative

Yalo offers a conversational AI platform that helps large companies AAA  provide customers delightful experiences on their favorite messaging apps – Facebook Messenger, WhatsApp, and WeChat. We are in a rapid growth stage, where we need to move fast but we also need to deliver a quality service.

As Customer Service Representative, you will be a crucial part of achieving our mission, by attending our client’s requests and resolving their issues with accuracy and efficiency. We change a lot so you will need to adapt quickly, all the time.

By joining Yalo you are joining a world-class team that is creating the future. This is a full-time position based in Mexico City

 

Responsibilities

 

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Assist with placement of orders, billing, product improvements, and up sells

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

 

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Work with customer service manager to ensure proper customer service is being delivered

Compile reports on overall customer satisfaction

 

Requirements

 

Advanced English and Spanish proficiency to communicate effectively 

Proven customer support experience at least 2 years

Track record of customer information, orders, service problems, service upgrade and payments.

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

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