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Key Account Manager

Your key responsibility as a Key Account Manager (Vertical Leader) is to lead the growth and performance of our enterprise customer accounts, measured by increasing monthly recurring revenue, ticket share growth and feature adoption.

 

Responsibilities:

  • Lead and own the growth and performance strategy  of customer accounts via developing and executing account plans.  

  • Support, manage & lead Account Executives in their day to day activities. 

  • Effectively use company resources, the leadership team and industry data to influence and drive desired decision making in accounts.  

  • Cultivate customer champions, reference customers and case studies. 

  • Run regular meetings with customers to define and track growth and performance.  

  • Work with product team to gather requirement definition and design enterprise product.

 

Requirements:

  • 8+ years experience in a direct client facing role with a leading enterprise SaaS company.  

  • Effectively aggressive - demonstrable experience leading clients to define goals and execute a mutually beneficial strategy.​  

  • Strong presenter and communicator with experience presenting to executives.  

  • Data driven - highly analytical and strong business acumen, able to build supporting business models.  

  • An energetic and inspiring team player and a strong drive to win.  

  • Infectious enthusiasm. 

  • Good written and verbal communication skills in spanish and english.

  • BA / BS degree.

  • Technically savvy (strong understanding of helpdesk platforms such as Oracle, Zendesk or Salesforce a plus)  

  • Understanding of Artificial Intelligence and business applications also a plus    

  • Sales or client management experience highly preferred

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