Your key responsibility as a Key Account Manager (Vertical Leader) is to lead the growth and performance of our enterprise customer accounts, measured by increasing monthly recurring revenue, ticket share growth and feature adoption.
Lead and own the growth and performance strategy of customer accounts via developing and executing account plans.
Support, manage & lead Account Executives in their day to day activities.
Effectively use company resources, the leadership team and industry data to influence and drive desired decision making in accounts.
Cultivate customer champions, reference customers and case studies.
Run regular meetings with customers to define and track growth and performance.
Work with product team to gather requirement definition and design enterprise product.
8+ years experience in a direct client facing role with a leading enterprise SaaS company.
Effectively aggressive - demonstrable experience leading clients to define goals and execute a mutually beneficial strategy.
Strong presenter and communicator with experience presenting to executives.
Data driven - highly analytical and strong business acumen, able to build supporting business models.
An energetic and inspiring team player and a strong drive to win.
Good written and verbal communication skills in spanish and english.
BA / BS degree.
Technically savvy (strong understanding of helpdesk platforms such as Oracle, Zendesk or Salesforce a plus)
Understanding of Artificial Intelligence and business applications also a plus
Sales or client management experience highly preferred